Item number: 190632980410
Ebay Auction: McDonald's Hello Kitty Happy Meal Toys Various Years and Sets

EXEL

Monday, 8-August-2010

1) Just got told not to eat lunch at my desk any more. NOTE: I've been eating at my desk for 1.5 years now and I even told my boss that. She simply responded, "That was then."

2) Boss has this huge cut on her hand. Apparently, she cut it while preparing food this weekend. NOTE: Since she's basically blind, probably not a good idea to be holding sharp things. I'm surprised she hasn't cut a body part off (yet.)

3) Boss doesnt use email, so what we have to do here is print out the email. We then type her response and send to the client. On an email that went out Friday, she responded to one of the clients, "Hope to see you and M---y soon." Client responds,"M---y passed away a year ago." NOTE: The widow of the deceased has been in here 3-4 times in the last year.

18 Months of Time vs Performance

Friday, 23-July-2010

Just got reamed for not writing down the name of the individual I spoke to at Lincoln. Apparently, someone gave me in depth details about Riders on a particular policy at Lincoln Benefit Planner (not to be confused with Lincoln's American Legacy.) When I relayed the Rider detail to Boss, she relayed it to the client. Client was leaning towards doing the Rider, we called up Lincoln for the paperwork and they said NOPE, these Riders are unavailable. So I get ripped by Boss and she told me to call the client to tell them I focked up.

Thursday, 22-July-10

Last night an accountant left a voice message regarding cost basis on the phone and mentioned BR's note. So Boss asks me if I know anything about it, I do not, and then Boss tells me to call the accountant up. I call and the accountant explains that it's regarding an email that was sent back in May 2010. BR had put her name responding to the accountants email. So I tell Boss and she starts going ballistic (ie. pointing finger at me, saying "NEVER EVER EVER", etc.) Apparently, anything regarding securities, BR is not aloud to respond.

Here's what happened in May. BR relayed the email to Boss. Boss tells me to follow up. I tell BR what to write in the email. We make a copy for the file, end of story. If Boss actually knew how to use her email, this could have been prevented.

Wednesday, 21-July-10

So the Axxxxxxxxxx's came in today and Boss was trying to tell them her eyesight was to be blamed on allergies. And then she proceeded to say that she's never had allergies.

A representative came in today to discuss the iron grates to cover the windows. We're officially about to look like a prison.

So I just got yelled at for not having the detail on the summary (eg. "Transfer To.." & "Transfer From..") grouped together. Boss does not care if the registrations are mixed up, she wants the "Transfer To.." & "Transfer From.." right below each other.

Wednesday, 23-June-2010

So Boss had her office broken in. The only thing that appears to be stolen is a (very old-ancient) dell laptop and a sheet of one-dollar bills from the US Treasury. According to the alarm company, the alarms went off at 6:04am and the cops were here by 6:11am. Boss complained to me while she was waiting for her flight back here, that it was the alarms fault for not notifying the police fast enough and it was also the police's fault for not getting here fast enough. Are you kidding me? REALLY, Boss??

Monday, 21-June-2010

On Friday, client AV had a very odd situation. He had a check mailed to him from DWS. Upon calling DWS, apparently his account number was duplicated and the other individual who had the exact same account number had liquidated the account. Unfortunately, DWS did not do the security protocol, and both parties had their account liquidated. Well, client AV came into the office Friday and said he would come by Monday (ie. today.) Boss called around 445 and wanted a recap of what went on. So I told her what was happening on the board and gave her an update of what happened with DWS. DWS will make the client whole; however, mr AV didn't show up. So I told her he did not show and I was about to call him. So she lectures me on how I should have called the client up to let him know even though he said Friday, he would stop by Monday.

Thursday, 17-June-2010

So I'm overhearing my Boss on a conference call with FTP Transitions, which is a group that she hired to help evaluate what her book of business is worth. The last missing piece of the process is the revenue portion which FTP is waiting on. They are asking for the 12 trailing months and what is recurring versus non-recurring. The guy on the phone had to explain what a 'recurring' revenue transaction was (ie. 12B-1 fee, etc.)

Thursday, 10-June-2010

My Boss is one lady that will not retire. Frustrating day.

Right Shoulder

CTRP

Friday, 4-June-2010

Well, our intern is horrible. He's either text messaging on his iphone or he's on Instant Messenger. It took him 30 minutes to fold less then 50 envelopes today regarding this workshop that Boss is doing in August.

Well, Boss was really happy to land this $80k new client today. They were suppose to come in to sign the papers, but didn't! I found it fairly odd, she was happy to land them, because the wife's a real estate agent and the husband is about to retire from the military. They supplied one of their personal finance Balance Sheet, and they own like 5+ homes totaling 1.3mm in assets; however, they have about 700k in liabilities. If you take out the cash/cash equivalents, they have about 950k in housing and 700k in mortgages. I don't think they're mark to marketing their balance sheet, so who knows what those houses are worth. They're probably worth a lot less then what that balance sheet says.

Wednesday, 2-June-2010

So I was grilled at lunch today, because I (supposedly) failed to update a statement clearly reflecting changes (ie. deceased spouse, etc.) So she said she was embarrassed in talking with the client, because nothing was done. So I found this strange, so I quickly grabbed the statement. To no surprise, I had done the statement correctly and the changes were done 9 months ago. Apparently Boss was looking at a statement dated 07-02-09 and she should have been looking at the 06-01-10 statement. Either she is blind or she thought it was July already.

Tuesday, 1-June-2010

It was nice to enjoy a 3 day weekend. So I'm walking into the office, dropping my lunch off in the refrigerator, and JG (who is walking out of the bathroom) says, "Our intern is here." At first, I had to think for a minute, because it was last Thursday that Boss told me to talk to JG on my thoughts on having an intern. Because I did not have a chance to talk to Boss on Friday, I was going to talk to her today; however, that was no longer the case since he was here. My next thought was that maybe she just made an accelerated decision (which if you've worked here, you'd understand.) Well, turns out, nobody in the office knew and the intern, Gabe said that Boss had said his start date would be today. So we have an intern...woohoo!

Wednesday, 26-May-2010

So I'm back from my DC Trip and things were not a disaster here like I thought they would be. JG was asked to do a task, which consisted of gathering clients ending account values from her RECAP summary. She wanted to pull about 5-10 clients and find out the average gain/loss from prior period (even though it's not a real gain/loss, because it does not factor in deposits/withdrawals). The reason for this exercise is because one of her clients R/J Miller is upset, because they sold everything and moved to cash in 2009. What will be funny is if the Millers rebuy and the market tanks again. Buy High Sell Low never fails.

Friday, 14-May-2010

So I did the unthinkable today. BR told me yesterday that Boss needed a CE (Continuing Education) class with Penn Mutual in order to maintain her appointment with them. Apparently, one of the CE's that was a requirement was Anti-Money Laundering of which FNIC does not require that (it's optional). I had done this last fall when my CE elements were required. So BR said that JL would print out the materials and that I would need to 'help' her with them (eg. do it for her basically.) Talk about being 'just wrong'? So after giving it some thought for a few minutes, I told myself that there is no way I'm going to do this for her. Today JL gave me the packet around lunch since it arrived via e-mail, and I waited till Boss returned from lunch. Boss came back and I walked into her office and I said JL handed this to me. So Boss looks at it and says, yes, this is the CE that BR should have mentioned to you on Thursday. So I told Boss, what do you want me do to do with it? (eg. terrible response, I should i have been more direct and said I am not doing this, etc.) Boss said, it should only take you 15 minutes, you can do it really fast. I said, Boss, I can't do this for you. So Boss (looking desparate and panicky) said, okay, lets do this really quick and you can read me the questions. !%!@#%. It took 30 minutes, but I read her all the questions and gave her no assistance. Unfortunately, the questions were very easy and all but 2 of the questions did not require any research in reading the 20 page packet.

Thursday, 13-May-2010

So I apologize for not updating this. I've been both busy and Boss was on a cruise/vacation from April 24th to May 6th.

The only thing she's complained numerous times about since she was back was how horrible the cruise was. She's probably overstating how bad of a time she had, but the fact she tells all her clients this is just wrong. Going on a cruise is a luxury, I dont know many retired people who can afford to do this as often as she has done (ie. every other year, etc.) I feel like it's a rub in the face, when she tells people about how terrible of a time she had.

1) She is having me assist her in this assignment to gather client asset data together so she can forward it to this company that will help evaluate her book of business. She's paying this company $1k (eg. waste of money) to figure out what her book is worth. Apparently, figuring out what her trailing 12 months is not enough of a clue.

Thursday, 29-April-2010

So we ask Boss prior to her leaving last Friday, what if someone needs a signature (ie. approved OSJ Manager signature)? Her response, "Nobody is going to need a signature and if they do they are just going to have to wait. Well, by her saying that, pretty much put the kiss of death on it. RR TG needed 2 signatures. She needed a signature for approved compliance (ie. telephone ad) and she needed a signature guarantee for an IRA Distribution. I called up our home office to talk to OSJ Supervision thinking I could get a signature for them. Nope. They referred me to another OSJ manager to have them sign it.

I dont mind taking the heat when she gets back for helping her process business. But how in the world could she just discount the fact nobody is going to need anything processed. And if they do, tell them they're going to have to wait?

Thursday, 15-April-2010

1) Boss swears you can change registration of securities (ie. JTWROS --> IRA) and use that as a prior year contribution. She recommended a client to move $6k worth of securities in the JTWROS and move that into the IRA and that would qualify as the contribution.

2) Boss said that if you file an extension on your taxes, you can still make Roth Contributions up until when you file your taxes.

Tuesday, 13-April-2010

1) 5th Client in the last few days shows up saying they had an appointment. BR looks at the appointment book and it happens to be the following week. Looks like Boss has been booking clients on the wrong day.

2) Boss does not understand RMD or MRD rules. She thinks that if the client turns 70.5 and 71 in the same year, the client needs to take 2 distributions. I tried to tell her this was not the case and tried to explain it, but no dice.

Wednesday, 7-April-2010

1) Well, today i was very sad because, I tried to convince Boss to add to an annuity instead of creating a separate annuity. She admitted that she wanted to create a separate annuity in case she wanted to do a 1035 exchange down the road. So today, she made it very obvious how she makes money, which is taking advantage of clients by churning them in doing 1035 exchanges. It saddens me that FNIC does nothing about this to prevent a representative taking advantage of clients like this especially all the 1035's that my Boss does. FNIC is no better then my Boss in my opinion.

2) During a meeting with Boss and JG, I noticed the owners of next doors Plastic Surgery office had their little husky walking around in our parking lot. I quickly ran out of Boss office to see if I could catch the dog. Fortunately, I got ahold of the dog and the dog had a collar (otherwise I would have kept him, he's pretty cute.) So I had BR call the dog tag, but no owner. I walked over next door holding 'Peyton' (no correlation to Peyton Manning) in my arms and I noticed the door was locked. Finally, one of the owners came by and opened the door. He wasn't even coming back for the dog, because he forgot something at work! So we let the dog back in and I went back to work.

Tuesday, 6-April-2010

Boss has been complaining out her schedule has been empty. At around 420pm she asked me for a list of the AAA's and AA's. I gave her the list I write the values of the portfolio each quarter. From my room, I could hear a lot of my boss saying, "I'm terribley(sp) sorry for dialing the wrong number, etc.)

Before I left, I kindly asked her to make sure she didnt lose my list (in a joking matter...not really though.) She looked at me and said, "Oh, I'll put it in your office. I'm calling clients and trying to set up meetings." HK, you like this?

Monday, 5-April-2010

1) So I fear that I'm getting 'branded' for a lot of the shadiness that I do even if I'm just assisting in the process. Today, a client called in response to a letter I had wrote per Boss. The letter was a letter of authorization to change on an existing policy with National American Insurance from one agent to Boss. Now the client had contacted me in January specifically telling me that she was not interested in doing a 1035 exchange. Boss then wanted me to do a letter of authorization for inquiry only. Last week, boss wanted me to write a letter to client to switch from rep to her. I asked her had she talked to the client JI. She said she would call (but she didn't) and then today happened. Client Janet I asked me to explain the letter I had sent to her. I tried to explain to the client what the intentions were, and the client asked why would I sign this letter? She said if I wanted you all to be the agent, I would have done that awhile ago. I did not know how to respond to the client, and I simply just asked that Boss call her back.

When Boss called JI back, all I could hear was boss trying to defend herself saying the process is 2 steps. First, it's for inquiry purposes. Second, we need to be the agent on the policy so that we can get very specifics (WRONG!) I could also tell the conversation was not going in Boss' favor, because she would railroad the conversation and ask how was their Easter or did you have a good weekend. I don't think Boss convinced her to send the letter back, because Boss did come back to my office all happy that she convinced the client to send the letter back.

2) I find it slightly disturbing that two clients called asking for CD rates and Boss tells her that she can get the client 2.25% in the form of Franklin's Federal Tax Free Fund. Boss emphasizes that everything is Tax-Free (WRONG!) I will create a chart of lost accounts versus incoming accounts each month.

Friday, 2-April-2010

1) So JL fills in for BR on Fridays. JL receives an incoming call for a client. She yells it out to Boss. Boss says who? We do not have that client here. JL gets back on the phone and then tells Boss, yes, the client does have an account here. Boss then says I dont recognize that name. I speak up and answer the call. The clients daughter was calling on behalf of the client, because her dad is 98. The client just wanted to know about CD Yields. So I take the message and then hang up. I relay the message to Boss and she just starts bashing me with the fact that I have to give ALL sales calls to her. I told her that you didn't even recognize the clients name, plus it wasn't even the client, it was the clients daughter. Boss then starts giving me the whole history of the client (ie. went to dinners with them, fishing trips, etc.) We tried to call back the number the daughter left and it was a wrong number.

2) So I'm helping out JL's husband, DL, figure out cost basis for some mutual funds that he sold last year. It's been frustrating to get these tax numbers, because DL has transferred them from firm to firm where the cost basis has been lost. In turn, I have to type these letter of authorizations signed by the client to have them mailed to the respective sponsoring firm. I sent an email last night to DL that I needed yet another sponsoring firm to try and capture the cost basis. JL asked me this morning if I could personally just "make up a number so they could use it for their taxes". I didn't know what to say, because that would be horrific if he got audited and they said I gave them that cost basis number. I told JL to just talk to their CPA for ideas.

Thursday, 1-April-2010

1) I had to download all activity (ie. DST, ING, Lincoln, etc.), because Boss did not want Branch Manager JG assist in the process since JG is on vacation. Boss said no other rep can have access to her accounts. Since I had to print everything, I am now 2.5 days behind schedule for the summaries.

Tuesday, 30-March-2010

1) Boss seems to think ALL Roth Accounts have a withdrawal penalty if withdrawn after 5 years. I tried to tell her, that any new contribution Roth accounts you can take out your original contribution penalty free and that only Roth Conversions were applicable to the 5 year rule.

2) Boss asked me today to be more thorough like HK and to make sure JG was keeping in mind.

3) So somehow JG is sending client forms to old addresses. I'm not sure what she's looking at to trigger that.

Monday, 29-March-2010

So I found this earring that Boss lost stuck in between a KOA file. I remember some time ago, she was looking for this costume jewelry earring.

Friday, 26-March-2010

I've failed to write a daily blog for over two weeks now. Nothing new, but here are some observations that I've noticed. It appears that she's losing on average about 1 account per week. I've closed 4 this month so far and I have a couple more just waiting for incoming paperwork to be finalized. She's also have JG do some research on Jackson Life and we've opened a couple policies already. So it appears that Boss will start using Jackson Life as the new annuity sponsoring family to run 1035 exchanges through.

Wednesday, 10-March-2010

So I had to explain to Boss about a problem we're having with a rider on one of her contracts. Apparently, we received a letter from lincoln stating that they are unable to add a rider due to the fact that they already have a rider on it. In order for us to add the rider, we need to cancel the one we currently have and sit out a year. So Boss was upset that I should have caught the fact that there is a rider on there (NOTE: It is a discontinued rider and i've never heard of this rider ever.) What worst is, she's never heard of the rider and she asked me to explain it. I tried to explain it, and she got frustrated. She treatened that we may need to hire someone to specialize in insurance.

Tuesday, 10-March-2010

So Boss asked about the status of this incoming retirement check. I tried to explain to Boss that the 'check is still outstanding'. I would think most people would understand (especially, if you're in finance.) She said what? I was like the check is still outstanding. She was like i dont know what outstanding means. I was like, we have not received the check yet; hence, outstanding. she just shook her head and i finally told her that it's an OPEN ITEM and i will tell you when we receive it. Did I need to get any more elementary?

Monday, 9-March-2010

So client DK came in. Boss calmed him down and looks like we're going to go with the original plan and not cancel anything. I could tell from DK's body movements, he was very uneasy about doing the transaction. oh well!

Friday, 5-March-2010

It took me the better part of today doing 1 cost basis that involved 7 different mutual funds. Pretty ridiculous!

So I told Boss about client DK who is still steaming over why Boss recommended him to move from qualified Annuity to Roth Conversion. She said she would never authorize such a transaction. I didn't want to argue with her, but clearly her notes instructed me to do so. Whats worst is, the client even said she told me. So client confirmed, notes confirm, I confirm from Boss' verbal communication at the time of the transaction, Boss denies. Who is incorrect?

Thursday, 4-March-2010

So today, client DK called to cancel a Roth Conversion if possible. Apparently, he went to J anet Da vis, CPA for some tax advice and she told him NOT to do the conversion. So I told Boss even though she's in New Orleans, all she did was complain that she's had problems with the CPA. The best part about all this is that Boss referred DK to CPA.

Wednesday, 3-March-2010

Well, I've been sending out switch letters separate, because I forgot to do these. Client DK called today asking what this was. I told him it was the fund fees he could expect to pay and I asked if Beverly had discussed this with him? He responded No. He even mentioned since he's had his account there for 10 years he didnt know about 'the fee'. (Note: I guess he didnt look at his statements.) He also said that he was reading somewhere and the Roth IRA Conversion wasn't for everyone. (Note: duh?) I told him, well, I'm not sure what you discussed with Beverly, but like most things in life, one thing isn't for everyone. It's a case by case situation.

I forgot to mention this last week, but Client MJL called asking for cost basis. She's a very nice lady (Note: last Friday she was not) and a motivational speaker. In the last 4 years that she's had an account with Boss, she asked me why are they using the Federal Tax Free Income Account as a Money Market Account? Apparently, they had transferred their ING Direct Accounts to the Federal Tax Free Income Account to take take advantage of the tax free interest per Boss. She was unaware that they could lose money. (Note: doh!) She was a little upset, because they had just sent 18k a few months ago and got tagged for the 4.25% sales charge. What is worst, each time they sell out of the fund to pay for expenses creates a taxable event (ie. 1099-B transaction.) She was not aware of this. Gawd, I wonder what exactly is Boss saying to these people.