Friday, July 10, 2009

She called in for messages and here is went on:

1A) DS answered the phone and read her some of the messages on the board. Immediately after the last message on the board was read, Boss asked to be transferred to Helen and to 'make it quick'. Comment: Boss did not want to stay on the 1-800 number long due to costs.

1B) HK talked to her asking a few questions. HK had overheard DS/Boss talking and DS reading off messages, so HK was trying to explain one of the messages. Boss told HK that DS never read any messages and to not challenge her. HK had asked Boss what to do in terms of a signed Franklin application that KN needed signed. Boss told her that she didn't to sign and to send it in.

1C) VG client called today asking why a transaction was done. HK responded and said that per the meeting with Boss, this what was discussed. VG responded, "I don't recall talking about this. I thought mutual funds were to be held long-term and not traded. But okay."