Thursday, 22-October-2009
1) Boss likes to sign, but does not like to enter dates. We have to take any form or paperwork she signs and insert the date for her.
2) Just got yelled at for not putting orders in before the close today. Boss is saying she told me to put 2 orders for client Langton before the close. First, she never told me. Second, I found it sitting on my desk after I got interrupted during my lunch. I was interrupted, because while I was eating at 12:48pm to process an order for client Shipman. It was then that I saw the client folder on my desk. Boss claims she told me to do it; however, based on the timing sequence it was impossible for her to tell me.
Thursday, October 22, 2009
Wednesday, October 21, 2009
Wednesday, 21-October-2009
1) Boss asked me to print history of American Funds Money Market Fund. I noticed we didn't have any literature, so I had to call them up. They did not have anything since the Fund is new as of 10-July-2009. So I told her, and she told me that she needed the totals for the client. I was a little upset, because she didn't give clear directions. Had she said she needed the client's history of the American Fund, it would have been a lot more clearer. So I printed the totals from DST Vision, walked into her office where she was with Walt N. She handed the papers back to me and said I need the transaction history, and this is the 3rd time I am asking for you. Now I was pissed off, because she was not very clear on what she was requesting from the beginning. She then talked down to me in front of the client.
2) She comes storming in during one of her client meetings asking me for Enhanded Death Benefit Values. I did not prepare the AAA Summary, so I was unaware of it. It took me 45 minutes to check online and call 4 different sponsoring families to get the numbers she wanted. I put them on a Word Document and handed to her. She looked at it and said that it was not in 'Schedule Form', so we'll have to mail them to the client. I'm a little surprised my efforts were wasted and the client did not receive what they wanted.
Tuesday, 20-October-2009
Boss returning from Reno tonight.
1) Boss asked me to print history of American Funds Money Market Fund. I noticed we didn't have any literature, so I had to call them up. They did not have anything since the Fund is new as of 10-July-2009. So I told her, and she told me that she needed the totals for the client. I was a little upset, because she didn't give clear directions. Had she said she needed the client's history of the American Fund, it would have been a lot more clearer. So I printed the totals from DST Vision, walked into her office where she was with Walt N. She handed the papers back to me and said I need the transaction history, and this is the 3rd time I am asking for you. Now I was pissed off, because she was not very clear on what she was requesting from the beginning. She then talked down to me in front of the client.
2) She comes storming in during one of her client meetings asking me for Enhanded Death Benefit Values. I did not prepare the AAA Summary, so I was unaware of it. It took me 45 minutes to check online and call 4 different sponsoring families to get the numbers she wanted. I put them on a Word Document and handed to her. She looked at it and said that it was not in 'Schedule Form', so we'll have to mail them to the client. I'm a little surprised my efforts were wasted and the client did not receive what they wanted.
Tuesday, 20-October-2009
Boss returning from Reno tonight.
Monday, October 19, 2009
Monday, 19-October-2009
1) Boss is in Reno today and tomorrow. Nothing to report.
Friday, 16-October-2009
1) Boss is advising a client (ie. panga) to liquidate an UTMA account and have that transferred back to the client. HK called Franklin to let them know this. The representative that answered the phone had to forward it to a manager, because they didnt know how to process the request. When the Franklin Manager got on, they told HK, they in their past 7 years has never heard of a request and that there could be litigation since this would set off a lot of red flags.
Thursday, 15-October-2009
1) Doing summaries, so boss out of my hair again.
Wednesday, 14-October-2009
1) Boss out of office. Was able to get a ton of summaries done.
Tuesday, 13-October-2009
1) Summaries!
1) Boss is in Reno today and tomorrow. Nothing to report.
Friday, 16-October-2009
1) Boss is advising a client (ie. panga) to liquidate an UTMA account and have that transferred back to the client. HK called Franklin to let them know this. The representative that answered the phone had to forward it to a manager, because they didnt know how to process the request. When the Franklin Manager got on, they told HK, they in their past 7 years has never heard of a request and that there could be litigation since this would set off a lot of red flags.
Thursday, 15-October-2009
1) Doing summaries, so boss out of my hair again.
Wednesday, 14-October-2009
1) Boss out of office. Was able to get a ton of summaries done.
Tuesday, 13-October-2009
1) Summaries!
Monday, October 12, 2009
Monday, 12-October-2009
1) This weekend Boss invited JG and his wife to the Knights of Columbus Charity Auction. JG asks Boss if she's bidding on anything. Boss asks JG and he says that he's looking at the Mexico vacation package (one of the higher priced ones tagged with a retail value of $2,400.) Boss says she would never bid on that, because she has a friend there on the beach that she could stay with. So when it comes time to auction, JG bids first at 700 and Boss bids to 800. JG bids 900 and she bids 950, where JG bids $1,000 to win it. Comment: They were the only 2 bidders and I think it's just absolutely messed up that she bid on the auction when she knew JG wanted it. They were sitting at the same exact dinner table.
2) Today was BR's belated birthday lunch. We bought Rounders Pizza. Since we usually order the Mambo Jambo Pizza (ie. meat lovers pizza, etc) I thought it would be a great change to have a vegetarian pizza. When the pizza arrived and Boss was handing out the slices on the plates. Because she had no idea what slices she was handing out, I had to mention that 1/2 of the pizza was vegetarian. She snapped back and asked why in the world I would do that. I told her that a few of us wanted vegetarian, so she quietly backed off. She did complain that there was no cheese on the slices that she ate. Comment: there was cheese, she couldn't see it.
1) This weekend Boss invited JG and his wife to the Knights of Columbus Charity Auction. JG asks Boss if she's bidding on anything. Boss asks JG and he says that he's looking at the Mexico vacation package (one of the higher priced ones tagged with a retail value of $2,400.) Boss says she would never bid on that, because she has a friend there on the beach that she could stay with. So when it comes time to auction, JG bids first at 700 and Boss bids to 800. JG bids 900 and she bids 950, where JG bids $1,000 to win it. Comment: They were the only 2 bidders and I think it's just absolutely messed up that she bid on the auction when she knew JG wanted it. They were sitting at the same exact dinner table.
2) Today was BR's belated birthday lunch. We bought Rounders Pizza. Since we usually order the Mambo Jambo Pizza (ie. meat lovers pizza, etc) I thought it would be a great change to have a vegetarian pizza. When the pizza arrived and Boss was handing out the slices on the plates. Because she had no idea what slices she was handing out, I had to mention that 1/2 of the pizza was vegetarian. She snapped back and asked why in the world I would do that. I told her that a few of us wanted vegetarian, so she quietly backed off. She did complain that there was no cheese on the slices that she ate. Comment: there was cheese, she couldn't see it.
Saturday, October 10, 2009
Friday, 10-October-2009
Boss said told HK today that staff is only allowed to take vacation during June, July, and August. This only came up, because HK reminded Boss that she was going to be on vacation in two weeks. Boss didn't recall this, even though it was 1) written in her appointment book months ago 2) it was written on this big calendar hanging on one of our walls in the office I share with HK 3) written on her notepad of daily activities to review 4) HK would not have booked this without prior confirmation from Boss.
Boss denied Estate paperwork for Tom and Walt N.
Thursday, 9-October-2009
1) Boss did not know what "Two Share" for estates meant.
2) Boss tried to do a 1035 exchange on $5,000. Comment: American Legacy flagged it saying that it needs to be at least $25,000.
Wednesday, 8-October-2009
Boss in Boise with JG for an audit.
Tuesday, 7-October-2009
1) As we pile up the summaries/folders to be sent out. Boss asked me to separate which ones where the AAA, AA, and Single A's. Comment: I find this ridiculous that I have to literally hand her everything. Each of the folders are color coded to determine which class they are suppose to be. She can't see!
Monday, 6-October-2009
Boss out most of the day in meetings. Nothing to report.
Friday, 3-October-2009
Boss running errands and was not at work most of the day. Nothing to report.
Boss said told HK today that staff is only allowed to take vacation during June, July, and August. This only came up, because HK reminded Boss that she was going to be on vacation in two weeks. Boss didn't recall this, even though it was 1) written in her appointment book months ago 2) it was written on this big calendar hanging on one of our walls in the office I share with HK 3) written on her notepad of daily activities to review 4) HK would not have booked this without prior confirmation from Boss.
Boss denied Estate paperwork for Tom and Walt N.
Thursday, 9-October-2009
1) Boss did not know what "Two Share" for estates meant.
2) Boss tried to do a 1035 exchange on $5,000. Comment: American Legacy flagged it saying that it needs to be at least $25,000.
Wednesday, 8-October-2009
Boss in Boise with JG for an audit.
Tuesday, 7-October-2009
1) As we pile up the summaries/folders to be sent out. Boss asked me to separate which ones where the AAA, AA, and Single A's. Comment: I find this ridiculous that I have to literally hand her everything. Each of the folders are color coded to determine which class they are suppose to be. She can't see!
Monday, 6-October-2009
Boss out most of the day in meetings. Nothing to report.
Friday, 3-October-2009
Boss running errands and was not at work most of the day. Nothing to report.
Thursday, October 01, 2009
Thursday, 1-October-2009
1) Yesterday, Boss is planning a trip to Olympia, so she noticed a few clients that I recently added to the list. They were former RR BP's clients. One of the clients did not have a valid phone number based on the old AIF (Account Information Form.) RR BP's account also rolled over to Boss, so I had to complete an AIF for him. I took the initiative to call BP to get his information to complete his AIF and ask him if he had a valid phone number pertaining to the client. I was able to do finish both tasks and had a nice short conversation with BP. I went to Boss to give her the updated phone number to call the client and told her how I received it (ie. spoke to BP.) Immediately, she said shook her head and said I had no business talking to BP. That was her job and said she had to now call him to apologize to BP for having staff (ie. me) call them. Comment: If there is one thing that Boss doesn't admit to, it's giving credit where credit is due. It's nearly impossible to be proactive, because she will scold you or make some excuse for doing so. Here I thought I was doing the correct thing and she blasts me for getting information from the former RR. BP retired from FNIC over 4 months ago and gave me a hard time that I had no business contacting him. I've spoken to him before, so I'm not sure why this was an issue.
2) In continuation of what I wrote in the point above, Boss called the client (I overheard her side of the telephone dialogue.) Boss asked the client if they received our introductory letter back in June. (Client acknowledged that they received it.) Boss than proceeds to mention that she would love to speak to them the next time she's in Olympia. Boss mentions that we would send them a quarterly statement each quarter and asks where to send the summary/statement to. Boss writes down the address and hangs up the phone. Boss comes over to my desk and asks to send the statement to the address she wrote. Comment: I already had the address she wrote, because I had already called Jackson Life to see if there was an address change which was done in 11/07. The client had also confirmed that they had received the letter sent back in June.
3) Boss mentions that she hopes that the construction in front of our building finishes soon, so she can drive to work. She has admitted that she can't see the cones on the road blocking off the lane. Comment: Who will take any wagers that she will not pass her MVA/DMV Driver License renewal?
Wednesday, 30-September-2009
Today was a 401k meeting with WAH and this will probably be the most unbelievable number of flawed statements I'll ever here in a 2 hour window during my time at Financial Network. What you're about to read, is probably material that should be used for the TV Show 'The Office.' I wish I could say I was making this stuff up, but I didn't.
1) Yesterday, I had asked her if we should prepare the manila folders with handouts to be given out to each employee; however, she didn't want to. BR decided to take the initiative and put the folders together. As I'm setting up the tables, she wants to put together the hand outs. I told her they are already done and she told me that I should not have done that (eg actually BR did it.) She opens the folder and starts freaking out, because she said the tear sheets and prospectus that I put in there should not be in there (eg. she actually told me to order them for this 401k meeting specifically.) So as she's freaking out, Boss is literally taking each folder and throwing papers on the breakfast table where we have the donuts laying. I quickly grabbed the thrown papers and help prepare the folders with the enclosures that she wants. Comment: Had she taken 2 seconds to see the materials the day before, this probably could have been prevented. What is really odd, she totally dismissed the American Funds New World and Templeton Global Bond Fact Sheets & Prospectus that she asked me to order.
(Everything below this is what I found to be flawed statements during her presentation)
2) Boss highlighted that she was really big about picking fund managers. A WAH employee asked her how she did that and Boss replied that she looks at several things: longevity, management style, education, and her last criteria was performance (eg she even had to highlight that performance was the very last criteria that she looked for.) The employee who was not satisfied with Boss' answer, than asked her how she prevented overlapping styles of fund managers. Boss than starts to highlight the fact that the American Funds family has some of the best fund managers out there. Comment: Twice the WAH employee asked questions and her response didn't even come remotely close of answering the question.
3) Boss highlighted 'Cash Flow' as one of her main topics. Unfortunately she didn't explain what 'Cash Flow' means. She assumed everyone knew what it is.
4) When it came to presenting the RS Investments Powerpoint Slideshow, she could not read the screen since the lights were out. She tried to cover it up by telling the audience that she just recently got a shot in her eyes and asked that JG read (all) the slides for her.
5) WAH employee asked Boss (pertaining to one of the slides), what caused the tech stocks to go up so much. Boss replied that everyone bought them causing them to go up so much.
6) Boss said dollar cost averaging is a great way to invest. Historically there are only 2 really down days in any given month. Comment: 2 employees just looked at each other after she said that in any given month, there is really only 2 down days.
7) Boss tried to explain that historical events that repeat themselves have less of an impact on the stock market, because they've occurred in some fashion before. Boss mentioned that if a terrorist event much like 9/11 occurred, that the markets would quickly recover. She tried to spell out other events in history such as Kennedy's Assassination and Nixon's resignation; Kennedy's Assassination = market took a major hit and Nixon's resignation = market recovered very quickly. These were terrible examples to bring up, because both of these examples didn't make any sense in reference to her main point.
8)
Tuesday, 29-September-2009
Nothing to report today.
1) Yesterday, Boss is planning a trip to Olympia, so she noticed a few clients that I recently added to the list. They were former RR BP's clients. One of the clients did not have a valid phone number based on the old AIF (Account Information Form.) RR BP's account also rolled over to Boss, so I had to complete an AIF for him. I took the initiative to call BP to get his information to complete his AIF and ask him if he had a valid phone number pertaining to the client. I was able to do finish both tasks and had a nice short conversation with BP. I went to Boss to give her the updated phone number to call the client and told her how I received it (ie. spoke to BP.) Immediately, she said shook her head and said I had no business talking to BP. That was her job and said she had to now call him to apologize to BP for having staff (ie. me) call them. Comment: If there is one thing that Boss doesn't admit to, it's giving credit where credit is due. It's nearly impossible to be proactive, because she will scold you or make some excuse for doing so. Here I thought I was doing the correct thing and she blasts me for getting information from the former RR. BP retired from FNIC over 4 months ago and gave me a hard time that I had no business contacting him. I've spoken to him before, so I'm not sure why this was an issue.
2) In continuation of what I wrote in the point above, Boss called the client (I overheard her side of the telephone dialogue.) Boss asked the client if they received our introductory letter back in June. (Client acknowledged that they received it.) Boss than proceeds to mention that she would love to speak to them the next time she's in Olympia. Boss mentions that we would send them a quarterly statement each quarter and asks where to send the summary/statement to. Boss writes down the address and hangs up the phone. Boss comes over to my desk and asks to send the statement to the address she wrote. Comment: I already had the address she wrote, because I had already called Jackson Life to see if there was an address change which was done in 11/07. The client had also confirmed that they had received the letter sent back in June.
3) Boss mentions that she hopes that the construction in front of our building finishes soon, so she can drive to work. She has admitted that she can't see the cones on the road blocking off the lane. Comment: Who will take any wagers that she will not pass her MVA/DMV Driver License renewal?
Wednesday, 30-September-2009
Today was a 401k meeting with WAH and this will probably be the most unbelievable number of flawed statements I'll ever here in a 2 hour window during my time at Financial Network. What you're about to read, is probably material that should be used for the TV Show 'The Office.' I wish I could say I was making this stuff up, but I didn't.
1) Yesterday, I had asked her if we should prepare the manila folders with handouts to be given out to each employee; however, she didn't want to. BR decided to take the initiative and put the folders together. As I'm setting up the tables, she wants to put together the hand outs. I told her they are already done and she told me that I should not have done that (eg actually BR did it.) She opens the folder and starts freaking out, because she said the tear sheets and prospectus that I put in there should not be in there (eg. she actually told me to order them for this 401k meeting specifically.) So as she's freaking out, Boss is literally taking each folder and throwing papers on the breakfast table where we have the donuts laying. I quickly grabbed the thrown papers and help prepare the folders with the enclosures that she wants. Comment: Had she taken 2 seconds to see the materials the day before, this probably could have been prevented. What is really odd, she totally dismissed the American Funds New World and Templeton Global Bond Fact Sheets & Prospectus that she asked me to order.
(Everything below this is what I found to be flawed statements during her presentation)
2) Boss highlighted that she was really big about picking fund managers. A WAH employee asked her how she did that and Boss replied that she looks at several things: longevity, management style, education, and her last criteria was performance (eg she even had to highlight that performance was the very last criteria that she looked for.) The employee who was not satisfied with Boss' answer, than asked her how she prevented overlapping styles of fund managers. Boss than starts to highlight the fact that the American Funds family has some of the best fund managers out there. Comment: Twice the WAH employee asked questions and her response didn't even come remotely close of answering the question.
3) Boss highlighted 'Cash Flow' as one of her main topics. Unfortunately she didn't explain what 'Cash Flow' means. She assumed everyone knew what it is.
4) When it came to presenting the RS Investments Powerpoint Slideshow, she could not read the screen since the lights were out. She tried to cover it up by telling the audience that she just recently got a shot in her eyes and asked that JG read (all) the slides for her.
5) WAH employee asked Boss (pertaining to one of the slides), what caused the tech stocks to go up so much. Boss replied that everyone bought them causing them to go up so much.
6) Boss said dollar cost averaging is a great way to invest. Historically there are only 2 really down days in any given month. Comment: 2 employees just looked at each other after she said that in any given month, there is really only 2 down days.
7) Boss tried to explain that historical events that repeat themselves have less of an impact on the stock market, because they've occurred in some fashion before. Boss mentioned that if a terrorist event much like 9/11 occurred, that the markets would quickly recover. She tried to spell out other events in history such as Kennedy's Assassination and Nixon's resignation; Kennedy's Assassination = market took a major hit and Nixon's resignation = market recovered very quickly. These were terrible examples to bring up, because both of these examples didn't make any sense in reference to her main point.
8)
Tuesday, 29-September-2009
Nothing to report today.
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