So I had to explain to Boss about a problem we're having with a rider on one of her contracts. Apparently, we received a letter from lincoln stating that they are unable to add a rider due to the fact that they already have a rider on it. In order for us to add the rider, we need to cancel the one we currently have and sit out a year. So Boss was upset that I should have caught the fact that there is a rider on there (NOTE: It is a discontinued rider and i've never heard of this rider ever.) What worst is, she's never heard of the rider and she asked me to explain it. I tried to explain it, and she got frustrated. She treatened that we may need to hire someone to specialize in insurance.
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