Wednesday, August 12, 2009.
1) We're not allowed to answer the phones anymore even if BR is on the phone with someone. Before we were told that if the phone rang 3x, someone had to pick it up.
2) So I'm trying to clean up the SEC B&R Alerts. There are a lot of clients that have missing AIF's, so I'm trying to clean it up. I've been putting together letters and having HK sign them. Well, today, HK forwarded all my letters to have Boss add some notes. Boss than comes back and asks why are we doing this? It is important that we contact the client over the phone and get the mandatory information on the AIF. Comment: Funny how things change. Almost all of the KOA accounts I had already sent out letters and AIF's to be updated. Now all of the sudden we have to call. If we can't get ahold of them, than Boss will call them directly.


Tuesday, August 11, 2009.

I witnessed only second hand half of what I'm about to say. It made me both disgusted and very sad, on what HK told me. So today Client FS walks in and wants to close his account, because he needs the money. HK retrieves Boss, because she needs to be aware of everyone closing their account (ie. talk them out of it, etc.) When Boss came out, she didn't shake Client FS hand, like she normally does to every one of her other clients. She told FS, that she was sad to hear that he was taking his money out (this is her generic response) and asked specifically why he was doing so. Client FS said he needed to take money out for his credit card bills. Boss than asked how much? FS said $20k. Boss begins to say that the national credit card average is $30k and that she would not be able to match the returns on the APR of the credit card. Client FS mentions that he has this state retirement (ie. 457 plan) and wanted to see if Boss could help him with that. Boss laughs and says why would you need help with that, so you can immediately transfer it out? She said we will not help you with that. Boss says a few other things and said if you ever have more money, come back and we can invest it. Comment: FS was of African-American decent or 'Colored People' as Boss has referred to them twice in my presence.