Thursday, 10-September-2009

1) Either they are my Boss' Brother-In-Law or Sister-In-Law client, but they transferred their money to the Royal Bank of Canada. Boss blamed HK she was the reason why they left (ie. bad service, did not follow up, etc.) Comment: One really has to do a very bad job to have a family member transfer their account with no communication.

2) Boss changes how the summary statement should look. She does not want footnotes reflecting RMD's. Apparently the client meeting she had Wednesday, the client had made the suggestion to hold the RMD's in 2009 (ie. due to Congress bill) and the client had already taken the distribution. Comment: It will most likely change again as each summary should be modified on a case by case basis. This is why it makes the statement very difficult to produce, because it's inconsistent.

3) We are cleaning up Unassigned Accounts in the Books & Records section of ING SmartWorks. Since we are missing AIF (Account Information Forms), Boss wants us to send out an AIF for the client to sign with missing fields and include a separate letter stating what fields need updating. I tried to tell Boss that this is very confusing, because the client may fill out the AIF application and not know that they are suppose to write and return the letter. Comment: I'm really surprised Boss wants the client to sign a form with missing fields and the intent is that when they return the AIF, we doctor the form after they sign it.


Wednesday, 9-September-2009

I noticed Boss is no longer driving to work any more. It's been 2 straight weeks that I have not see her car outside.



Tuesday, 8-September-2009

Asked for a raise since I passed the Series 7 & 66 and she said I would receive it in the beginning of next quarter.



Monday, 7-September-2009

Labor Day is today. I have the day off.