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Sunday, June 06, 2010
Wednesday, June 02, 2010
Tuesday, June 01, 2010
Wednesday, May 26, 2010
So I'm back from my DC Trip and things were not a disaster here like I thought they would be. JG was asked to do a task, which consisted of gathering clients ending account values from her RECAP summary. She wanted to pull about 5-10 clients and find out the average gain/loss from prior period (even though it's not a real gain/loss, because it does not factor in deposits/withdrawals). The reason for this exercise is because one of her clients R/J Miller is upset, because they sold everything and moved to cash in 2009. What will be funny is if the Millers rebuy and the market tanks again. Buy High Sell Low never fails.
Sunday, May 16, 2010
Thursday, May 13, 2010
Thursday, April 29, 2010
So we ask Boss prior to her leaving last Friday, what if someone needs a signature (ie. approved OSJ Manager signature)? Her response, "Nobody is going to need a signature and if they do they are just going to have to wait. Well, by her saying that, pretty much put the kiss of death on it. RR TG needed 2 signatures. She needed a signature for approved compliance (ie. telephone ad) and she needed a signature guarantee for an IRA Distribution. I called up our home office to talk to OSJ Supervision thinking I could get a signature for them. Nope. They referred me to another OSJ manager to have them sign it.
I dont mind taking the heat when she gets back for helping her process business. But how in the world could she just discount the fact nobody is going to need anything processed. And if they do, tell them they're going to have to wait?
Thursday, April 15, 2010
1) Boss swears you can change registration of securities (ie. JTWROS --> IRA) and use that as a prior year contribution. She recommended a client to move $6k worth of securities in the JTWROS and move that into the IRA and that would qualify as the contribution.
2) Boss said that if you file an extension on your taxes, you can still make Roth Contributions up until when you file your taxes.
Tuesday, April 13, 2010
Wednesday, April 07, 2010
Tuesday, April 06, 2010
Monday, April 05, 2010
Friday, April 02, 2010
1) So JL fills in for BR on Fridays. JL receives an incoming call for a client. She yells it out to Boss. Boss says who? We do not have that client here. JL gets back on the phone and then tells Boss, yes, the client does have an account here. Boss then says I dont recognize that name. I speak up and answer the call. The clients daughter was calling on behalf of the client, because her dad is 98. The client just wanted to know about CD Yields. So I take the message and then hang up. I relay the message to Boss and she just starts bashing me with the fact that I have to give ALL sales calls to her. I told her that you didn't even recognize the clients name, plus it wasn't even the client, it was the clients daughter. Boss then starts giving me the whole history of the client (ie. went to dinners with them, fishing trips, etc.) We tried to call back the number the daughter left and it was a wrong number.
2) So I'm helping out JL's husband, DL, figure out cost basis for some mutual funds that he sold last year. It's been frustrating to get these tax numbers, because DL has transferred them from firm to firm where the cost basis has been lost. In turn, I have to type these letter of authorizations signed by the client to have them mailed to the respective sponsoring firm. I sent an email last night to DL that I needed yet another sponsoring firm to try and capture the cost basis. JL asked me this morning if I could personally just "make up a number so they could use it for their taxes". I didn't know what to say, because that would be horrific if he got audited and they said I gave them that cost basis number. I told JL to just talk to their CPA for ideas.
Thursday, April 01, 2010
Tuesday, March 30, 2010
1) Boss seems to think ALL Roth Accounts have a withdrawal penalty if withdrawn after 5 years. I tried to tell her, that any new contribution Roth accounts you can take out your original contribution penalty free and that only Roth Conversions were applicable to the 5 year rule.
2) Boss asked me today to be more thorough like HK and to make sure JG was keeping in mind.
3) So somehow JG is sending client forms to old addresses. I'm not sure what she's looking at to trigger that.
Monday, March 29, 2010
Saturday, March 27, 2010
Wednesday, March 10, 2010
Tuesday, March 09, 2010
Saturday, March 06, 2010
Thursday, March 04, 2010
Wednesday, March 03, 2010
Tuesday, March 02, 2010
good article...depressing though.
The Economy is Not Improving
By Robert Mchugh, Ph.D | march 2, 2010
If we look at current entitlement programs, Social Security and Medicare, the Federal Government has unfunded liabilities of $45.88 trillion as of fiscal year end September 2009. Where is that money going to come from? Taxes? Taxes on struggling households in a shrinking economy? Tax and spend. It does not work. Look, this is not about political party affiliation. It is about economics. John Kennedy was a democrat and he used massive income tax cuts to get our economy out of a royal mess in the early ‘60s. Ronald Reagan was a republican. He used massive income tax cuts to get us out of a royal mess in the early ‘80s. Targeted government spending coupled with tax increases on “their definition of” the “rich” is not a formula for economic prosperity. It is socialism, and that experiment failed miserable in Eastern Europe and the Soviet Union over the past century. Karl Marx was wrong. Adam Smith was right. As far as the Central Planner definition of rich, $250,000 today, $100,000 tomorrow as the deficit grows worse, and eventually $50,000 as the deficit grows even worse. Look at it like this: If you are over 40 years old, you can remember the days when $25,000 a year was a really good wage. It got you to middle class in the 1960s through the 1970s. But you were not rich, not even close. Well, since then, the Dollar’s inflation adjusted value has dropped by about 80 percent. The Federal Reserve has overprinted so much currency that today you need $250,000 to be middle class. Whatever you earn, drop the last zero. In inflation adjusted terms, your standard of living at $250,000 today is equal to what making $25,000 was back in the 60’s and 70’s. You need $250,000 just to be middle class, to afford a house, send your kids to college, pay for health insurance, own two cars, pay for repairs (which it seems comes now in thousands of dollars every time you make a phone call, not hundreds), etc… If you are making $50,000 a year, you are teetering on the edge of poor. Drop a zero. $50,000 today is like it was making $5,000 back in the 60’s and 70’s. You folks over 40 years old know what I am talking about. Gas was 30 cents a gallon back then, and now it is $3.00 a gallon. $50,000 today gets you by, barely.
Saturday, February 20, 2010
Thursday, February 18, 2010
Wednesday, February 03, 2010
Friday, January 29, 2010
Thursday, January 28, 2010
Wednesday, January 27, 2010
Monday, January 25, 2010
Tuesday, January 19, 2010
1) So BR asks me if I came in yesterday, because Boss said she drove by and didn't see my car. NOTE: Apparently she trusts nobody. Boss did not see any of my work nor any of the printouts that I put in her inbox! She trusts no one.
Monday, 18-January-2010
Came in today to do some summaries.
Wednesday, January 13, 2010
2010 Market Predictions:
When you combine the fact that the government remains committed to propping up the economy with stimulus and the Fed determined to maintain its aggressive monetary policy, we believe that there will be upside opportunities into the New Year. As traders we need to follow anticipate potential moves and follow price action. With gold, we saw a measured move developing with an inverted head and shoulders--when our target was hit, we sold. It is important to implement a systematic approach and to have some target zones in mind.
I think the S&P can reach 1,230-1,250, the Dow can reach 11,800-12,200 and the NASDAQ can see 2,600-2,700. If we break this present range to the upside (it looks like that will happen today), we have little resistance until the 1,200 area. These are all massive resistance levels on the indices, as those areas had provided support leading up to the September 2008 meltdown and as we know, past support becomes future resistance (and past resistance becomes support). These price levels remain fresh in the minds of traders on multiple time frames.
STOCK SELECTION WILL BE KEY—we will not see a year where everything moves in unison. Timing the market and sectors throughout the year will be very important. As we have consolidated in this extended range there has been movement. Sectors are taking turns breaking out and pulling in. Whereas last year the market largely traded in unison, this coming year will be different.
Monitoring sector rotation will be key to OUTPERFORMING the S&P next year. We will try our best to focus on only those sectors in play at any given point in time. Shuffling through the various sectors to find the actual moves will save a lot of time, money and opportunity cost.
Tech will continue to lead the way. We saw tech hold up relatively well into the March bottom and since then these stocks have outperformed the broader markets. With the semiconductors breaking out this week, tech has plenty of room to soar even higher. These companies came out of the tech bubble with clean balance sheets and little long-term debt. They are largely in great shape to prosper despite the tough macro economic environment. If there's one thing for sure, that is that American innovation will continue to develop the newest and brightest ideas and technologies.
Commodities will not be as strong as the broader markets, but there will be money to be made.
We are buying back into GOLD in the $1,040-1,080 area for a move to the $1,300-1,500 level next year.
We need to watch unemployment to see if it has peaked. We do think unemployment will reach 8.5-9% next year, but it might hit 10.5-10.7% first. The rate of change (the speed with which unemployment is increasing) has slowed and that is the first step to a turn-around.
We will see small year-over-year earnings growth—we do not see a roaring recovery.
The housing market still has problems—mortgage resets continue to cause MAJOR concerns.
Government policy remains by far, my biggest concern. The direction we are taking—away from free-market capitalism, away from private business—with a greater emphasis on government solving all problems is not good. Presidential approval ratings domestically and internationally are starting to reflect this concern.
Micro S&P Targets into Year End
Into the New Year, we see that should the S&P close above 1,120, the door is wide open for a move up to 1,127 by year end. From there, the market has room to push up to the 1,135-1,140 area rather quickly, although that zone should put a cap on any extended rally. On the downside, any pullback should find support in the 1,110 and then the 1,098-1,100 areas.
Tuesday, January 12, 2010
Monday, January 11, 2010
Monday, January 11, 2010
20 Rules for Trading Success
1. Create a game plan and stick to it! You should have a reason for entering each trade and always have a stop-loss price and a level to take profits before you enter a position. In the long-run, discipline is the key to consistent success.
2. You must learn to adapt quickly to changes. If a short-term trade isn’t working, don’t hesitate to switch sides. The market and stocks can change very quickly, and you must be able to change with them. Don’t be stubborn!
3. Don’t get married to trades! If a stock isn’t working for you and you are losing money, you don’t have to make it back in that stock. Likewise, don’t force a trade in a stock only because it has made you money before. Always just trade the best set-ups.
4. Do not try to bottom fish or pick tops. The trend is your friend; when you find it, follow it. Don’t trade with a bias because you think something should or shouldn’t happen, let the stock tell you what its next move will be. Trying to identify tops and bottoms is a losing way to trade in the long-run.
5. Accept losses, they are part of the game! Prepare yourself mentally and emotionally for this eventuality. Try to limit losses when you are not on top of your game and take a break if you need one.
6. Keep it simple. If a trade is working for you, stick with it!
7. Stay confident and positive. Don’t hesitate to take a step back or ask for help if you are not feeling good about your trading.
8. Be consistent with your game plan, size and execution. Don’t make a winning trade in 300 shares and a losing one in 1,000! Keep your tiers consistent and stick to your game-planned trades.
9. Stick to your trade, believe in your preparation! If you like a trade set-up, stick with it until it works or is no longer compelling. Even if it doesn’t work the first couple times, be patient and keep it on your radar.
10. In a losing trade, if you have an out, get out! The first stop is the cheapest stop in a losing position. Do not give into the temptation to let a losing stock run, because you will usually end up getting killed. Small losses are part of trading.
11. When you are wrong, admit it and move on. Don’t waste time with a trade that is no longer compelling.
12. Give your trade time. If you believe in the trade, wait for it to play out and stick to your game plan.
13. Never let a winning trade turn into a losing one! Take profits when you can, you can always get back in later.
14. Try to capture the full move of a stock. While it is important not to let winners turn to losers, you will make your good money from capturing larger moves. It is ok to give a little back if you have made a lot on a trade, but know when to let it go.
15. Recognize the type of trade it is. If it is a swing trade, don’t impulsively get out. If it is a quick trade, don’t get greedy. If it is a slower moving stock, be patient. If you are on, push yourself. Always be aware of the type of trade you are in and act accordingly.
16. If you are feeling good and happy about your day, it is ok to relax and enjoy the money. Don’t turn a great morning into a losing day. Catch yourself, it’s not worth it. In addition, if you have a bad morning and make it back to flat or a little green, call it a day and declare victory! If you push it, you are likely to end up back with a losing day.
17. Trade the same way whether you are up or down. Traders tend to press when they are down and get careless when they are up. Stick with what got you there.
18. Trade stocks that are in play. Don’t trade something just to trade it, make sure there is a catalyst. Volume is a trader’s best friend.
19. Stick with winners and don’t add to losers. Make sure you capture big moves in winning trades and get out of losing trades quickly.
20. Trust yourself! You will always make more money trading your own strategy than someone else’s.
Friday, January 08, 2010
Wednesday, January 06, 2010
Saturday, January 02, 2010
Tuesday, December 29, 2009
Friday, December 25, 2009
Wednesday, December 23, 2009
Tuesday, December 22, 2009
Monday, December 21, 2009
Tuesday, December 15, 2009
1) Boss made JG run to Toys R' Us for the Zhu Zhu pet. Unfortunately, they ran out prior to him getting there. NOTE: What other personal errands is she going to ask him to do?
2) Boss blew up today when a 401k applicant at BE didn't have paperwork. She came in our office and told HK and I, "How could we drop they ball on this." The reality is, there is no paperwork and the 401k participant has to sign all their paperwork through payroll. Boss calmed down when she realized the applicant had no money.
3A) Boss is doing a 1035 exchange on 3 of her own annuities. HK asked her if she was going to purchase at NAV and Boss did not understand why she would do that. NOTE: She's doing that to save on commissions.
3B) Boss may want to process 1035 on herself to help boost up her revenue, so that she can be closer to VIP. NOTE: Considering revenue has been hurting as bad as it has, I doubt she's even close to the revenue goal to qualify.
Monday, December 14, 2009
Friday, December 11, 2009
Wednesday, December 09, 2009
1) So HK is not going to get the 401k match as promised from two weeks ago. So Boss yet again has changed her mind. Where does this end on her consistently changing her mind?
2) HK was talking to client TM in the lobby. That's what we're suppose to do when Boss' meetings overlap. So rather then have the client just sit in the lobby, we're suppose to 'entertain' them. So HK had to entertain client TM for about 15 minutes (ie 1056am to 1111am) and while the client is still talking, Boss just comes out and says (in a joking manner) "Hello, I'm Beverly McConaghy." That's her joke ice breaker, because todays client was her daughter-in-law. Anyway, she consistently is very rude when interupting conversations. She just barges in rather then wait for her turn to speak. Her selfishness has really pissed me off.
Tuesday, 8-December-2009
Nothing to report, since she was out most of the day.
Monday, December 07, 2009
1) Before I left on Friday, Boss questioned the JR summary that I put together for her meeting at BE today. The item(s) in question was that JR moved something from his class A fund to his 401k class R2 fund. Typically, R2 funds are more expensive on an annual basis. She told me to research this today on Friday. I told HK this on Saturday at the Client Appreciation Brunch. HK researched this Monday morning. Boss came to HK and asked why was JR Summary for review written on the board. HK explained that JR had called Friday requesting a summary to be completed upon her arrival. Boss asks HK, "Is this completed?" HK says, "Yes". Boss scratches off the board. NOTE: So basically Boss forgot about my conversation with her regarding the item in question on Friday.
Friday, December 04, 2009
1) So HK asked Boss that she was having problems filling up the calendar with clients for the remainder of December. And Boss tells HK to not add or call any more, because clients are busy shopping for Christmas. NOTE: So this is why I was unable to take off November and December. Apparently, we are too busy.
Thursday, December 03, 2009
Boss is in a very frantic mood today. She's complaining just about everything.
1) Boss had a very difficult time communicating a request to HK. Guardian of a client came in and Boss wanted to have some kind of 'Letter of Authorization' to do. It was unclear what she wanted, because the Guardian was already designated legally as a Guardian of someone who was incapacitated. So why would we need a letter of authorization drafted up?
2) Boss was complaining that everything that comes through the fax machine should be given to her. Because she is the OSJ Manager, she needs to see everything. I've been here 11 months going on 12 and now this is an issue? She also reiterated that, even though something is sitting in our inbox we cannot assume that Boss saw it.
Wednesday, December 02, 2009
Wednesday, November 25, 2009
1) So I was just notified I cannot use any vacation days in December (because according to Boss, we're too busy.) She mentioned that she wants to just pay it out rather then give me the time off next year.
2) HK somehow downloaded a virus on her computer. When we told Boss that HK's computer is down and that D.Prince who is an outside technician guy is coming in, she said, "well, what did HK click that was different?" Note: Clear evidence she has no clue.
Tuesday, 24-November-2009
1) We had a company retreat meeting today. All we did was basically identify items that we've said before (ie. phones need to be updated, need to be making better use of technology, work on communication, etc.)
2) Boss told me I need to use my vacation up by year end and that I should take off this Friday. I thought this was unfair, because back in August she told me that I could carry forward my vacation into next year since she did not want us working in November or December (because we're 'too busy'.) Note: Just for the record, November has been very slow so far.
3) Boss tore me up on client K.Nye's summary due to mistakes. Although she gave me the disclaimer that these were not my fault, she probably did not need to be talking in the tone that she was. Note: these 'mistakes' on the statement have been there since 12/07. So she's seen at least 8 summaries (ie. 4 (1 summary per quarter in a calendar year) x 2 years = 8) and now she has discovered a mistake. So what was she looking at the last 2 years?
Thursday, November 19, 2009
1) Boss was in Bremerton from 7:30-12:30. She was in the office from 12:30-1:30 eating some leftover chips in the kitchen and some paperwork. 1:30-3:00 she went to check on her blinds at home.
2) Boss just told client A.Hansen that inflation was at 2.35%. The last time we were at 2.35% was in October 2008 according to Forecasts.org.
Wednesday, November 18, 2009
1) So first thing this morning, HK and BR ask me if D.Lloyd dropped off a 401(k) statement in the last 2 weeks. So I said "No", because I know that client and had he done it, I would have put it in his client folder. So Boss is basically blaming us for misplacing the statement. HK calls D.Lloyd up and he said he thought he had dropped it off, but maybe not.
2) Boss had a 12:00 appointment at Fircrest that she needed a ride to. At 11:22 am she said I had 10 minutes, because she was leaving. I just had a few summaries left to print for her meeting. At 11:24 am she comes into our office and puts her jacket on and says lets go. So I responded that she had said 10 minutes. Boss said we have to go and we cannot be late and kept acting impatient. She said "We need to leave now" at least 3 times. I eventually got the summaries together and we left for Fircrest. We left at 11:38 and arrived at 11:45. It took us 7 minutes.
3) Boss' boyfriend who drives her around somehow injured himself last week. She returned from a 12 o'clock meeting and complained that Costco had no grapes or big bag of chips (ie. she was purchasing them for tonights Workshop she's hosting.) The boyfriend had to stay in the car while Boss ran into Costco to buy the items herself. NOTE: I called Costco at 2:05 pm, spoke to Charles in deli/meats, and they have both grapes and chips.
4) Lawyer D.Lineberry needed copies of some death certificates. So Boss tells HK that D.Lineberry is coming between 5-6pm to pick them up. So HK asks should she give the death certificates to D.Lineberry and Boss says no, because HK will not be here. HK then asks if I should give the death certificates and Boss says no, because I possibly might not be here. HK then asks if Boss should have the death certificates, she raises her arms out of frustration and says I just want to get it done (HK said she turned bright red too.)!!! Then Boss said to just give it to me.
The end result was that I stayed until 5:05 pm. D.Lineberry was still not here and I managed to catch Boss walking out of her workshop in the conference room. I tried to give Boss the death certificates and she just said to put it on BR's desk so that she can remember to give it to D.Lineberry.
Tuesday, November 17, 2009
1) What's the difference between:
BE Summary as of 9/30/2009
and
BP Summary as of 9/30/2009
My boss called me in asking what the difference between the two were. The number of rows on each worksheet was significantly higher on one worksheet vs the other. The actual font size of the 'BE Summary..." was 26.
Monday, November 16, 2009
1) She asked me to GOOG a Charles Holmes in Reno, NV, because they are Cousin Herbs Cousin. Boss thinks they passed away, but how am I suppose to find this out? Charles Holmes is a very common name.
2) HK mentioned that she would talk to the Walters client about their amended trust, because their attorney didn't know what he was doingand then yesterday..Boss says "i never said that".
3) HK mentioned that she's having to explain a lot of things over and over from the beginning. For example, Boss forgot the whole novotney conversation...and didn't know that assets were supposed to go to his trust. She wanted to put it into their joint account.
Monday, November 09, 2009
Thursday, October 22, 2009
1) Boss likes to sign, but does not like to enter dates. We have to take any form or paperwork she signs and insert the date for her.
2) Just got yelled at for not putting orders in before the close today. Boss is saying she told me to put 2 orders for client Langton before the close. First, she never told me. Second, I found it sitting on my desk after I got interrupted during my lunch. I was interrupted, because while I was eating at 12:48pm to process an order for client Shipman. It was then that I saw the client folder on my desk. Boss claims she told me to do it; however, based on the timing sequence it was impossible for her to tell me.
Wednesday, October 21, 2009
1) Boss asked me to print history of American Funds Money Market Fund. I noticed we didn't have any literature, so I had to call them up. They did not have anything since the Fund is new as of 10-July-2009. So I told her, and she told me that she needed the totals for the client. I was a little upset, because she didn't give clear directions. Had she said she needed the client's history of the American Fund, it would have been a lot more clearer. So I printed the totals from DST Vision, walked into her office where she was with Walt N. She handed the papers back to me and said I need the transaction history, and this is the 3rd time I am asking for you. Now I was pissed off, because she was not very clear on what she was requesting from the beginning. She then talked down to me in front of the client.
2) She comes storming in during one of her client meetings asking me for Enhanded Death Benefit Values. I did not prepare the AAA Summary, so I was unaware of it. It took me 45 minutes to check online and call 4 different sponsoring families to get the numbers she wanted. I put them on a Word Document and handed to her. She looked at it and said that it was not in 'Schedule Form', so we'll have to mail them to the client. I'm a little surprised my efforts were wasted and the client did not receive what they wanted.
Tuesday, 20-October-2009
Boss returning from Reno tonight.
Monday, October 19, 2009
1) Boss is in Reno today and tomorrow. Nothing to report.
Friday, 16-October-2009
1) Boss is advising a client (ie. panga) to liquidate an UTMA account and have that transferred back to the client. HK called Franklin to let them know this. The representative that answered the phone had to forward it to a manager, because they didnt know how to process the request. When the Franklin Manager got on, they told HK, they in their past 7 years has never heard of a request and that there could be litigation since this would set off a lot of red flags.
Thursday, 15-October-2009
1) Doing summaries, so boss out of my hair again.
Wednesday, 14-October-2009
1) Boss out of office. Was able to get a ton of summaries done.
Tuesday, 13-October-2009
1) Summaries!
Monday, October 12, 2009
1) This weekend Boss invited JG and his wife to the Knights of Columbus Charity Auction. JG asks Boss if she's bidding on anything. Boss asks JG and he says that he's looking at the Mexico vacation package (one of the higher priced ones tagged with a retail value of $2,400.) Boss says she would never bid on that, because she has a friend there on the beach that she could stay with. So when it comes time to auction, JG bids first at 700 and Boss bids to 800. JG bids 900 and she bids 950, where JG bids $1,000 to win it. Comment: They were the only 2 bidders and I think it's just absolutely messed up that she bid on the auction when she knew JG wanted it. They were sitting at the same exact dinner table.
2) Today was BR's belated birthday lunch. We bought Rounders Pizza. Since we usually order the Mambo Jambo Pizza (ie. meat lovers pizza, etc) I thought it would be a great change to have a vegetarian pizza. When the pizza arrived and Boss was handing out the slices on the plates. Because she had no idea what slices she was handing out, I had to mention that 1/2 of the pizza was vegetarian. She snapped back and asked why in the world I would do that. I told her that a few of us wanted vegetarian, so she quietly backed off. She did complain that there was no cheese on the slices that she ate. Comment: there was cheese, she couldn't see it.
Saturday, October 10, 2009
Boss said told HK today that staff is only allowed to take vacation during June, July, and August. This only came up, because HK reminded Boss that she was going to be on vacation in two weeks. Boss didn't recall this, even though it was 1) written in her appointment book months ago 2) it was written on this big calendar hanging on one of our walls in the office I share with HK 3) written on her notepad of daily activities to review 4) HK would not have booked this without prior confirmation from Boss.
Boss denied Estate paperwork for Tom and Walt N.
Thursday, 9-October-2009
1) Boss did not know what "Two Share" for estates meant.
2) Boss tried to do a 1035 exchange on $5,000. Comment: American Legacy flagged it saying that it needs to be at least $25,000.
Wednesday, 8-October-2009
Boss in Boise with JG for an audit.
Tuesday, 7-October-2009
1) As we pile up the summaries/folders to be sent out. Boss asked me to separate which ones where the AAA, AA, and Single A's. Comment: I find this ridiculous that I have to literally hand her everything. Each of the folders are color coded to determine which class they are suppose to be. She can't see!
Monday, 6-October-2009
Boss out most of the day in meetings. Nothing to report.
Friday, 3-October-2009
Boss running errands and was not at work most of the day. Nothing to report.
Thursday, October 01, 2009
1) Yesterday, Boss is planning a trip to Olympia, so she noticed a few clients that I recently added to the list. They were former RR BP's clients. One of the clients did not have a valid phone number based on the old AIF (Account Information Form.) RR BP's account also rolled over to Boss, so I had to complete an AIF for him. I took the initiative to call BP to get his information to complete his AIF and ask him if he had a valid phone number pertaining to the client. I was able to do finish both tasks and had a nice short conversation with BP. I went to Boss to give her the updated phone number to call the client and told her how I received it (ie. spoke to BP.) Immediately, she said shook her head and said I had no business talking to BP. That was her job and said she had to now call him to apologize to BP for having staff (ie. me) call them. Comment: If there is one thing that Boss doesn't admit to, it's giving credit where credit is due. It's nearly impossible to be proactive, because she will scold you or make some excuse for doing so. Here I thought I was doing the correct thing and she blasts me for getting information from the former RR. BP retired from FNIC over 4 months ago and gave me a hard time that I had no business contacting him. I've spoken to him before, so I'm not sure why this was an issue.
2) In continuation of what I wrote in the point above, Boss called the client (I overheard her side of the telephone dialogue.) Boss asked the client if they received our introductory letter back in June. (Client acknowledged that they received it.) Boss than proceeds to mention that she would love to speak to them the next time she's in Olympia. Boss mentions that we would send them a quarterly statement each quarter and asks where to send the summary/statement to. Boss writes down the address and hangs up the phone. Boss comes over to my desk and asks to send the statement to the address she wrote. Comment: I already had the address she wrote, because I had already called Jackson Life to see if there was an address change which was done in 11/07. The client had also confirmed that they had received the letter sent back in June.
3) Boss mentions that she hopes that the construction in front of our building finishes soon, so she can drive to work. She has admitted that she can't see the cones on the road blocking off the lane. Comment: Who will take any wagers that she will not pass her MVA/DMV Driver License renewal?
Wednesday, 30-September-2009
Today was a 401k meeting with WAH and this will probably be the most unbelievable number of flawed statements I'll ever here in a 2 hour window during my time at Financial Network. What you're about to read, is probably material that should be used for the TV Show 'The Office.' I wish I could say I was making this stuff up, but I didn't.
1) Yesterday, I had asked her if we should prepare the manila folders with handouts to be given out to each employee; however, she didn't want to. BR decided to take the initiative and put the folders together. As I'm setting up the tables, she wants to put together the hand outs. I told her they are already done and she told me that I should not have done that (eg actually BR did it.) She opens the folder and starts freaking out, because she said the tear sheets and prospectus that I put in there should not be in there (eg. she actually told me to order them for this 401k meeting specifically.) So as she's freaking out, Boss is literally taking each folder and throwing papers on the breakfast table where we have the donuts laying. I quickly grabbed the thrown papers and help prepare the folders with the enclosures that she wants. Comment: Had she taken 2 seconds to see the materials the day before, this probably could have been prevented. What is really odd, she totally dismissed the American Funds New World and Templeton Global Bond Fact Sheets & Prospectus that she asked me to order.
(Everything below this is what I found to be flawed statements during her presentation)
2) Boss highlighted that she was really big about picking fund managers. A WAH employee asked her how she did that and Boss replied that she looks at several things: longevity, management style, education, and her last criteria was performance (eg she even had to highlight that performance was the very last criteria that she looked for.) The employee who was not satisfied with Boss' answer, than asked her how she prevented overlapping styles of fund managers. Boss than starts to highlight the fact that the American Funds family has some of the best fund managers out there. Comment: Twice the WAH employee asked questions and her response didn't even come remotely close of answering the question.
3) Boss highlighted 'Cash Flow' as one of her main topics. Unfortunately she didn't explain what 'Cash Flow' means. She assumed everyone knew what it is.
4) When it came to presenting the RS Investments Powerpoint Slideshow, she could not read the screen since the lights were out. She tried to cover it up by telling the audience that she just recently got a shot in her eyes and asked that JG read (all) the slides for her.
5) WAH employee asked Boss (pertaining to one of the slides), what caused the tech stocks to go up so much. Boss replied that everyone bought them causing them to go up so much.
6) Boss said dollar cost averaging is a great way to invest. Historically there are only 2 really down days in any given month. Comment: 2 employees just looked at each other after she said that in any given month, there is really only 2 down days.
7) Boss tried to explain that historical events that repeat themselves have less of an impact on the stock market, because they've occurred in some fashion before. Boss mentioned that if a terrorist event much like 9/11 occurred, that the markets would quickly recover. She tried to spell out other events in history such as Kennedy's Assassination and Nixon's resignation; Kennedy's Assassination = market took a major hit and Nixon's resignation = market recovered very quickly. These were terrible examples to bring up, because both of these examples didn't make any sense in reference to her main point.
8)
Tuesday, 29-September-2009
Nothing to report today.
Tuesday, September 29, 2009
1) Boss was in a really good mood today.
2) Back to square one on the reports she wants. We started with doing Morningstar Snapshots, stopped, and now we're back at them.
Friday, 25-September-2009
1) Boss needs to know what a business plan is. JG and I have to redo the business plan pertaining to us.
Thursday, September 24, 2009
1) Boss has a telephone conference at 11am today. It's 11:07 and fellow colleague BR already told her she had an appointment today (like 2-3 times.) BR has also for the last 9 months I've been here reminding her of her telephone conferences. Minutes ago, Boss told us BR should not be reminding her of telephone conferences and that either HK or I should be. Comment: Boss was already reminded twice of todays meeting, how many more times does she need to be reminded? In her way to blame someone, she transitioned the job to HK or I to remind her. What's the next step, put a pencil or pen in her hands before she's about to write?
Wednesday, September 23, 2009
1) Employee JG had to assist client CB on his alarm systems. CB has been complaining that his house has been broken in on unforced entry. Comment: We define the 'Full-Service' Advisory Firm. This is very ridiculous that we are getting involved in non-financial issues.
She was in a good mood.
Tuesday, 22-September-2009
Nothing to report today.
Monday, September 21, 2009
Thursday, September 17, 2009
1) I just got lectured that we need to be more efficient at work. Yesterday, Boss came in and asked me for 2 CUSIPs. Well, apparently, she wanted the Ticker Symbol for the 2 funds. She than gave me this look and asked what's a CUSIP. Comment: How can she ask me what a CUSIP is? That's what she asked me to pull off!
2) We have some really outdated phones at work. One of the phone features we commonly use is the Speaker Function. Well, since our phones are old they do not work the way she wants them to. The phones we currently have an outgoing speaker only. So in order for us to respond, we have to pick up the phone receiver and talk back. Unfortunately, she doesn't understand that. She thinks it works perfectly fine and that we do not have to pick up the speaker function.
3) Fellow employee BR just asked me if Boss had told me to do the CE Firm Element. I responded, Yes. BR told me that Boss had said I did that behind her back. My boss did not want to pay the $50 fee for the continuing education. A couple months ago, she told me NOT to do the CE, because when I passed the Series 66 it was before the annoucement from Corporate that the CE Firm Element was due by September 15(for written) or September 30(for online.) Believe me, I did not want to spend 5 hours of my time doing this continuing education. So 1 month ago, Compliance sends BR a list of RR's that need to take it. I was on the updated list and Boss came in and told me to hurry up and finish it. Well, apparently she forgot, because now she thinks she told me not to do it and I did it behind her back. Comment: Alzheimers. Enough said.
Wednesday, September 16, 2009
1) So I drove client JP to and from work today, so she would not have to take a cab. Her vision is not very good, so she usually takes a taxi. Boss volunteered me last time, I was volunteered to drive her today; however, I volunteered myself to pick her up. As we were leaving today, Boss said, "Is your chauffeur ready?" Client JP looked at Boss and said, "you mean friend?" Boss said,"No, chauffeur." Client JP just looked at Boss with that 'be nice' look. Comment: I think what's kind of messed up is that I was volunteered to drive client JP home. I actually did not even have a choice.
2) Client JP came in today to sign up for i4life. Boss came in and asked me to get the paperwork. Although, I have some working knowledge where to get it (ie. website, etc.) I had to look for it. Boss got really impatient, because I did not have it for her readily available. Comment: Boss had said a long time ago, she did not want me to do the paperwork! That was all suppose to be for HK.
Tuesday, September 15, 2009
1) So client CB keeps coming back, because he thinks that someone is breaking into his house with unforced entry and stealing his American Funds statements. So Boss suggested that he open up a Post Office Box and that's exactly what he did. Unfortunately, today, she asked me to have him sign half a dozen AIF's and Change of Address Forms. I did not know what these Change of Address Forms were, because my partner usually takes care of them and even if there were a change we telephone the call in.
Monday, September 14, 2009
Today was our quarterly meeting. I didn't think I was going to document anything, but I am.
1) Before we listened to the wholesalers, Boss had some topics to discuss. So as she was leaving the podium to get one of the wholesalers, I raised my hand. She said, "Yes?" I asked her should we go over the Compliance and Operation Issues to discuss. She gave me a very mean/frustrated look and said, "We will do that later." RR TG just patted me on the shoulder and said I guess we could have done that now. I think she thought the same thing that there was no reason for Boss to give me a snappy response.
2) Boss when talking to the RR's today was suggesting that they should have a buy/sell agreement as a contingency plan in place if something were to happen to them. Boss suggested 6+ times that she could be the beneficiary of the agreement. Even RR BR asked Boss if it was okay if RR DR could be on each other's buy/sell agreement, but Boss said it wouldn't make sense to have a Seattle RR assist clients in Marysville and vice versa. Comment: What's funny about this is she's suggesting herself, but Tacoma is farther than Marysville and Seattle put together!
Friday, 11-September-2009
Nothing to report today.
Thursday, September 10, 2009
1) Either they are my Boss' Brother-In-Law or Sister-In-Law client, but they transferred their money to the Royal Bank of Canada. Boss blamed HK she was the reason why they left (ie. bad service, did not follow up, etc.) Comment: One really has to do a very bad job to have a family member transfer their account with no communication.
2) Boss changes how the summary statement should look. She does not want footnotes reflecting RMD's. Apparently the client meeting she had Wednesday, the client had made the suggestion to hold the RMD's in 2009 (ie. due to Congress bill) and the client had already taken the distribution. Comment: It will most likely change again as each summary should be modified on a case by case basis. This is why it makes the statement very difficult to produce, because it's inconsistent.
3) We are cleaning up Unassigned Accounts in the Books & Records section of ING SmartWorks. Since we are missing AIF (Account Information Forms), Boss wants us to send out an AIF for the client to sign with missing fields and include a separate letter stating what fields need updating. I tried to tell Boss that this is very confusing, because the client may fill out the AIF application and not know that they are suppose to write and return the letter. Comment: I'm really surprised Boss wants the client to sign a form with missing fields and the intent is that when they return the AIF, we doctor the form after they sign it.
Wednesday, 9-September-2009
I noticed Boss is no longer driving to work any more. It's been 2 straight weeks that I have not see her car outside.
Tuesday, 8-September-2009
Asked for a raise since I passed the Series 7 & 66 and she said I would receive it in the beginning of next quarter.
Monday, 7-September-2009
Labor Day is today. I have the day off.
Thursday, September 03, 2009
1) Boss worked a 1/2 day, since she was leaving for Ocean Shores. She was really upset today with me regarding the Novot clients. I asked her yesterday if I needed to reproduce another Summary, since they were in last week and received one. Apparently, she wanted to me to reprint the same exact summary that was given to them last week.
Wednesday, September 02, 2009
Nothing to report.
Tuesday, 1-September-09
1) I got chewed out today by the Boss. There has been this function that I've been doing in the Smartworks program called 'Unassigned Accounts'. This was work that I brought onto myself, because logically it looked like it needed to be done. Last Friday, fellow employee Deb forwarded an email response to Boss. This email was a confirmation on a request I asked the Data Services Team to purge a record/client that was not my Boss'. Usually, employee BR gives it to me, and I discard the confirmation. This time, I had to explain to Boss what this email confirmation was for. Almost immediately, she started freaking out. She asked why I was not on top of this and why I had not completed it.
Just to give you a little history, 3 months ago she told me not to assign 'unassigned accounts'. She did this, because the reason why she didn't 'assign' them, was because she wanted to assign the 'unassigned accounts' to another broker. I tried to defend myself and tell her this is exactly what she said 3 months ago, but she said she never said that (HK is my witness though.) Well, anyway, it's high priority now.
2) HK told me today that Boss denied something that she wrote, saying that she never wrote it. Comment: It was in pencil, on one of her yellow pads of paper, and the handwriting was clearly heres. Who else could it have been?